Submit a Request
Email privacy@awardroute.com from the email address associated with the account and use the subject 'Delete my AwardRoute account'. If you cannot access that mailbox, explain the situation so another verification method can be considered.
Identity Verification
AwardRoute verifies account ownership before deletion to protect users from unauthorized requests. Additional information may be requested when the sender address does not match the account or when a security concern exists.
Deletion Scope
Deletion includes the account profile, manually entered wallet balances, saved projects, watchlists, preferences, and user-specific application records where deletion is technically and legally permitted. AwardRoute may retain limited security, fraud-prevention, transaction, or legal records when required.
Timing
AwardRoute aims to acknowledge deletion requests promptly and complete verified requests within 30 days, unless a longer period is reasonably required or permitted by law. A completion notice will be sent to the verified email address.
Backups
Deleted data may remain in encrypted backups until the normal backup retention window expires. Restored backups must reapply completed deletion requests before the affected records return to active service.
Before Deletion
Account deletion is intended to be permanent. Save any trip notes or balance records you need before requesting deletion. Loyalty accounts held with airlines, hotels, banks, or issuers are separate and are not deleted by this process.